Client Success Story : BSK -Rent-a-car

Residents of Berlin might already recognize the name bsk-rent-a-car, a family business that has been offering high-quality, accessible car rentals for nearly a year. Originally focused on serving both residents and tourists of the German capital, the Karanfil family has decided to elevate their business by introducing a flexible car-sharing service available 24/7.

With 50 diverse cars, bsk-rent-a-car aimed to digitize their model to reach a broader clientele. Over the past two months, Wunder Mobility's business account manager has collaborated with CEO Seray Bengi Karanfil to further enhance their service as they evolved from a car-rental company to a car-sharing company.

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BSK-rent-a-car mission & use-case

At Wunder Mobility we recognized the potential of bsk-rent-a-car as a family-driven and local car-sharing provider, as we work with many regional champions in our customer portfolio. Hence it was a natural decision for both parties to bring bsk-rent-a-car onboard the platform. As a family led business bsk-rent-a-car had already been offering a variety of car options, and worked on providing extensive customer satisfaction through personalized recommendations , such as the most scenic routes and tips for long-distance rides, to enhance customer satisfaction. 

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Further, as their mission is to continue to offer high-quality and accessible car-rental services to both residents and tourists in Berlin and want to expand their use-case by ensuring that there is a suitable vehicle for any Berliner’s needs since their fleet includes a variety of car types, ranging from small cars to SUVs and transporters, Seray together with the rest of the family were looking for a software partner that could smoothly transition them into car-sharing and digitize their existing business.

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With Wunder Mobility, they found a partner to digitize their operations, as they now extend their local expertise to a broader audience, providing flexible car-sharing options around the clock. With a diverse fleet of 50 vehicles, bsk-rent-a-car ensures reliable and convenient mobility for all users, enhancing their reputation for exceptional service, with the possibility to scale with an experienced provider.

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“We sought a reliable partner to help us successfully implement our mission and transition to car sharing. Our goal was to move away from traditional car rentals and establish an innovative business model in the car sharing sector. We were particularly drawn to the idea that customers could rent vehicles around the clock within the city. We chose Wunder because the company offered a wide range of features ideal for our business model. Wunder's extensive experience and expertise in the mobility sector impressed us. As newcomers to this industry, having a strong partner was crucial. Wunder convinced us with their advanced technology and deep understanding of the mobility industry.”

Seray Bengi Karanfil , Founder & CEO, BSK-rent-a-car

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Onboarding & future steps

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As the most customizable provider for shared mobility services ranging from micromobility to car-sharing, we are happy to extend our knowledge to Seray and the family business by supporting them with a robust and flexible setup for their car-sharing service. This involved our business and technical account managers setting up their operations backend, the territories, pricing and app, ensuring it was tailored to their needs and seamlessly integrated into their operations.

Specifically, we assisted them in setting up the partner's payment provider, Stripe, and helped BSK-rent-a-car configure flexible pricing options, including pricing based on distance and time—a feature beneficial for many car-sharing operators and their clients. Additionally, we supported our client in establishing no-parking zones, integrating geographical constraints to ensure compliance with local regulations. Overall, Wunder Mobility's technical expertise and strategic support have played a crucial role in the successful launch of bsk-rent-a-car's digital car-sharing service. This partnership is enabling bsk-rent-a-car to offer a robust and customer-friendly service, enhancing their ability to meet the demands of their clients effectively.

Looking ahead, Seray Bengi Karanfil, CEO and Founder of bsk-rent-a-car, is committed to expanding the reach of their innovative car-sharing service throughout Berlin and potentially beyond. Their mission is to provide high-quality, flexible car-sharing options tailored to the diverse needs of Berlin's residents and visitors.

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Reflecting on their onboarding experience, Seray stated:

“The onboarding process with Wunder was extremely positive and professional. All the employees were consistently friendly and had a deep understanding of our business needs. I would particularly like to highlight the support from my Technical Account Manager, who provided us with valuable tips and strong assistance in building our business. The experience and practical advice were immensely helpful.

Every question and problem we encountered was promptly addressed, and we were always presented with suitable solutions. Thanks to this comprehensive support, we felt well taken care of and were able to successfully implement our car sharing model. Based on this positive experience, we would highly recommend Wunder as a platform.”

Seray Bengi Karanfil , Founder & CEO, BSK-rent-a-car

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With Wunder Mobility's support, bsk-rent-a-car is poised to continue its growth and success, providing exceptional service and flexibility to an even broader audience. The entire Wunder team looks forward to supporting Seray and the Karanfil family as they achieve their vision, further establishing bsk-rent-a-car as a local leader in the car-sharing industry.