Effortless fleet protection and ID verification | An interview with Jumio

Cars, e-bikes and scooters are high-value assets that must be protected against theft. Our Wunder Marketplace partner Jumio offers identity verification and authentication solutions that can help mobility and fleet operators protect their fleets by ensuring that the person creating an account or leasing a vehicle is who they claim to be.

We interviewed Simon Kingston, EMEA Channel Director at Jumio, and talked to him about the inspiration behind Jumio, their suite of identity verification tools and the markets they serve.

What’s the story behind Jumio?

Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through a unified, end-to-end identity verification and eKYC platform. The Jumio KYX Platform offers a range of identity proofing and AML services to accurately establish, maintain and reassert trust from account opening to ongoing transaction monitoring.

What problems does Jumio solve?

The way we choose to get from point A to point B is evolving for a number of reasons, with more and more consumers interested in transportation access over vehicle ownership. Emerging business models and technologies are creating integrated, electrified shared mobility networks that provide consumers with the flexibility and economic value they desire.

Businesses involved in non-ownership usage of cars, scooters and other vehicles need to be sure customers are who they say they are before you hand over the keys or pick up a new rider. While you want to protect your fleet, you also want to provide a digital user experience that makes sign-up and ongoing usage quick and easy.

Jumio helps mobility-based businesses deter fraud and provide a seamless user experience for customers on the go.

What products and services do you provide? How are they different from each other and how do they work together?

Jumio’s automated identity verification and authentication solutions leverage AI, computer vision and machine learning to establish the real-world identity of mobility services users.

Jumio ID Verification helps determine if an ID is authentic or has been manipulated.

• Ensure error-proof image capture.
• Deliver an effortless customer experience to boost conversions.
• Catch fake IDs while preventing fraud.

Jumio Identity Verification ensures the person behind a transaction is who they say they are.

• Ensure customer presence with certified liveness detection.
• Compare photo ID to live selfie to help prevent identity theft and deter fraudsters.
• Automate processes, convert more customers and dramatically reduce abandonment rates.

Jumio Authentication unlocks the true identity of your users with advanced selfie technology.

• Leverage face-based biometrics to deliver a significantly more reliable authentication experience than passwords, 2FA and KBA.
• Provide an intuitive, user-friendly experience on all channels without compromising security.
• Deter would-be fraudsters and protect against sophisticated spoofing attacks.

Who is the typical Jumio customer? Which industries do you work with and which can you add the most value to?

Jumio helps businesses reduce fraud and maintain regulatory compliance, while increasing revenue and providing a fast and seamless customer experience. Our solutions are used by a wide range of industries and companies across the globe.

Mobility services providers typically use Jumio solutions to:

• Attract customers with a low-friction experience
• Increase account opening conversions
• Detect and deter online fraud and account takeovers
• Verify the age of the riders

Here are a couple of examples:

Dott, the European micro-mobility operator, deployed Jumio’s identity verification solutions to corroborate the true identity of their riders in the city of Lyon (France) with ID capture and a quick selfie with liveness check, to ensure users are over 18. Discover more in this short video.

MILES Mobility, the largest independent car sharing provider in Germany, teamed up with Jumio to fulfill the promise of a fast, convenient, and secure granted access experience. This video explains how they did it.

What are the plans for the future? Where does Jumio go from here?

Jumio’s KYX Platform has a crucial role to play in helping mobility services providers build a complete digital profile and risk assessment of online users.

The Jumio KYX Platform knocks down one of the biggest hurdles to digital transformation for many organisations — the identity verification and eKYC process. Whether it’s a customer, user, rider, employee or driver, Jumio helps mobility providers know, then trust the ‘X’ in their business.

The platform enables organizations around the globe to manage compliance requirements, such as KYC and GDPR, by providing a layered approach to identity proofing and corroboration.

By joining the Wunder Marketplace, Jumio joins a select group of companies offering B2B services for shared mobility. Why did you choose to become a Wunder Mobility partner?

The market for mobility services is only going to grow further. To instil genuine trust, create a positive reputation and, importantly, reach a broader audience, businesses in this space must address the very real concerns of current and potential users. The future of this industry is exciting, and the Wunder Marketplace enables Jumio to promote the value of digital identity verification solutions as a key piece of the puzzle in ensuring consumers’ trust and loyalty.